Join Our Team

COMPANY DESCRIPTION

Amish-owned Miller's Bio Farm is a community of natural farms that offers raw A2 milk and cheese, truly pastured meat and eggs, produce and fermented veggies, real maple syrup and raw honey, and so much more. We are an ecommerce business. All products are sold directly to customers with smooth and easy delivery. Plus, we strive to offer exceptional customer service.

A little more about us:

• We prioritize people and believe they are the greatest assets to any business.
• We believe our work is making a real difference in the world.
• The team is amazing and full of young energy.
• For the right person, this is a huge professional growth opportunity.

The problem? The modern food system is broken. The quality of food has gone down, labels are increasingly confusing, and the security of industrial food is no longer stable. Consumers are paying the price with their dollars and their health.

Why work with us? Join a team passionate about real, nutrient-dense food that can make an impact on people’s lives! Join a faith-based company that provides a wholesome, clean-cut atmosphere, and a family-friendly work culture. Miller's Bio Farm produces the freshest, highest quality food possible with excellent customer service. The Miller's team loves what we do and what we stand for. We are looking for a good match to join our team.

*NOW HIRING*

Customer Service Representative

We’re looking for a kind, reliable, and detail‑oriented Customer Service Representative to join our growing farm team. This role is central to how we care for our customers - Making sure they feel heard, supported, and confident ordering from us.

We’re a values driven farm that believes good food, honest communication, and teamwork matter. Our Customer Service team plays a key role in that mission. You’ll work closely with the Customer Service Manager and other team members to help customers navigate questions, orders, and issues in a warm, respectful and efficient way.

This role is fast paced and hands-on, and is a great fit for someone who enjoys helping people, takes initiative, and feels motivated by solving problems in real time.

Schedule & Work Environment

Weekday Days: Monday–Friday

Weekday Hours: 8:00 AM – 4:30 PM (sometimes up to 5:00 PM if it’s a busy day)

During Training: 8:00 AM – 4:30 PM (Training period is approximately one month, but is flexible based on progress.)

Once Fully Trained: 12:00 PM – 8:00 PM

Location: On‑site at the farm in Quarryville, PA

Weekends: One Saturday every three weeks, done remotely

Remote Work: This job is an in person, on site position. Remote work is possible in certain circumstances (severe weather, family emergencies, etc) but will not be regular.

Weekly Hours: ~40 hours per week (more is possible if there’s an emergency, but this is not common)

Pay: $22-24/hour

What You’ll Be Doing

Respond to customer emails clearly, kindly, and efficiently

Answer phone calls with a warm, professional tone

Call customers back when they leave voicemails

Help customers with order questions, tracking, replacements, refunds, and store credit

Keep clear, accurate notes so nothing falls through the cracks

What Success Requires

We believe being clear upfront helps everyone succeed. These expectations reflect how we care for our customers, our team, and our responsibilities:

Is punctual, reliable, and follows through

Responds to customer emails received during business hours.

Manages time well in high volume environment

Is confident using computers and typing quickly (80+ words per minute)

Asks questions early

Shows up with a positive, professional attitude

Food Knowledge & Curiosity

You don’t need to come in as an expert, but this role is a great fit for someone who:

Is interested in farm food, real ingredients, and how food is produced

Is curious about cooking, nutrition, special diets, and sourcing

Is comfortable answering detailed questions from health conscious customers (or learning how to)

Our customers often ask very specific questions about how things are made and used. Being curious, willing to learn, and comfortable talking about food is important for this role.

What We’ll Teach You

Our products, how they’re farmed and produced, and how customers commonly use them

Common food related questions (ingredients, sourcing, cooking, storage, special diets)

Our customer service systems, tools, and workflows

How we handle refunds, replacements, and store credit

How to communicate with customers in a way that reflects our farm values

How to build strong customer service and communication skills in a growing, values driven business

You don’t need to know everything on day one. We just need you to be willing to learn.

What You Bring

Strong written and verbal communication skills

Fast, confident typing (this role involves a high volume of emails)

Strong computer skills beyond basic use

Comfortable navigating multiple websites, systems, and tools at once

Proficiency with Gmail, Google Docs, and Google Sheets

Ability to manage multiple customer inquiries efficiently

Willingness to learn, accept feedback, and improve

What Success Looks Like

30 Days: You’re answering emails and calls with support and gaining confidence

60 Days: You’re handling most customer issues consistently on your own

90 Days: You’re confidently owning daily customer service responsibilities

What We Look For

Good fit if you:

Enjoy helping people and solving problems

Stay patient and kind, even during longer calls

Feel comfortable in a fast paced, growing environment

Take initiative and learn from feedback

You like being part of a team and contributing to a growing business

Not a good fit:

Are looking for a low volume or slow paced role

Feel overwhelmed by steady emails and phone calls

Find computer work stressful

View customer service as a burden rather than meaningful work

You view customer service as a burden rather than something you enjoy.

Why People Like Working Here

We’re a small, family farm team. While we don’t offer traditional corporate benefits, we do take care of our people in ways that matter to us:

Monthly food credit

A supportive, friendly work environment

Christmas banquet and team outings

Fun long-term appreciation gifts (yes, including a cow at 6 years!)

PTO

To Apply

Please email a resume to nailea@millersbiofarm.com and CC aaron@millersbiofarm.com