We are so sure that you will be thrilled that we offer a 100% satisfaction guarantee on every product that we sell. If you have a problem, simply send us a note on our Contact page. Please include details about why you were dissatisfied so we can do our best to prevent it from happening in the future. We’ll do our best to make things right.
The farmer has a strict "no late orders" policy. If you miss the Sunday at midnight deadline, your order will not be available under the following order cycle. Once the order deadline passes, you cannot cancel or modify your order. This is how he can get you the freshest, highest quality products.
Feel free to add to or edit your order anytime before the order deadline. You will not get a confirmation email for changes made. You can only place one order for each order cycle.
Since many items are priced by the pound, your final total may be a little more or less than your order's initial estimated total. Once finalized, your total will be charged to your credit card on file and your receipt will be emailed. It's farm policy to match the weight over the number of packs in a bundle.
Please understand that Miller's Bio Farm is a small operation, not a large warehouse, that makes fresh products to order. If an item becomes unavailable your final total as well as any applicable delivery fees will be adjusted.
If your group's pick up is running late, we will send you an email. We expect the same common courtesy from you. If you are running late, let us know. If your delivery is running late, you will get an email from UPS or a text for farm driver delivery.
It is the farm's responsibility to pack your order. If picking up, it is your responsibility to pick up your order within the window of time provided. If your products are missing, it's on us. If you do not pick up during the appropriate time, the farm cannot be responsible for missing or spoiled items.If getting a delivery, it is your responsibility to unpack your order the same day you receive it. If your products are missing, it's on us. If you do not unpack during the appropriate time, the farm cannot be responsible for spoiled items.
We accept all major credit/debit cards as our sole payment method. At the time of placing your first order you will be prompted to add a credit card to your account. Once finalized, your order's total will be charged to your card on file and your receipt will be emailed.This typically happens a day or two before you receive your order. You will get an email after your card is charged. Payment is required before you receive your order.