Ordering Policies

Unconditional 100% Satisfaction

We expect our customers to be 100% satisfied with the products we sell and the service we provide. If you are NOT 100% satisfied with your purchase within 10 days of receiving it, we’ll provide you with store credit. We always do right by our customers. In the unlikely event that we’ve made an error with your order or an item is damaged or spoiled and you cannot consume it, please see our Returns Policy for instructions.

No Late Orders or Cancellations

The farmer has a strict "no late orders" policy. Once the order deadline passes, you cannot cancel or modify your order. This is how we can get you the freshest, highest quality products.

You Can Edit Your Order Before The Deadline

Feel free to add to or edit your order anytime before the order deadline. You will NOT get a confirmation email for changes made. Once your order is placed, whatever is in your cart when the deadline passes will be what the farm packs for you. You can only place one order for each order cycle.

Order Totals are Estimated

Since many items like meat and produce are priced by the pound, your final total may be a little more or less than your order's initial estimated total. Once finalized, your total will be charged to your credit card on file and your receipt will be emailed.

We Match the Bundle Weight Over the Pack Number

The farm offers many bundles to help you save by buying in bulk. It's farm policy to match the weight over the number of packs in a bundle. This is so you're never surprised with either too little food or a giant bill.

Out of Stock Items

Inventory errors happen from time to time. If an item becomes unavailable, your final total as well as any applicable delivery fees will be adjusted. You will see a note about any order changes on your final order email.

Notification of Delayed Pickup/Delivery

In the rare case that the farm is running late or the schedule changes (traffic, weather, accidents, holidays, etc), we will let you know. For pickup, we'll send an email. For farm driver delivery, you'll get a text. For mail shipping, you'll get a tracking number via email.

We expect that you'll do everything you can to pick up or receive your delivery during the new timeframe. But, we understand how this can be a challenge and will work with you to make it right.

You are Responsible for Receiving Your Delivery.

If getting a delivery, it is your responsibility to unpack your order the same day you receive it. If your products are missing, it's on us. If you do not unpack during the appropriate time, the farm cannot be responsible for spoiled items.

You are Responsible for Picking Up Your Order. Late or Forgotten Pickup is on You.

If picking up, it is your responsibility to pick up your order at the time provided. If your products are missing, it's on us. If you do not pick up during the appropriate time, the farm cannot be responsible for missing or spoiled items.

Payment Required Before Pickup/Delivery

We accept all major credit/debit cards, and you must have a card on file (even if you opt to prepay with a check). At the time of placing your first order you will be prompted to add a credit card to your account.

Once your order is packed, the final order total will be charged to your default card and your receipt will be emailed. We'll charge you for exactly what you receive, including the exact weight of items charged by the pound. This typically happens a day or two before you receive your order. Payment is required before you receive your order.

Card Declines

If your card is declined, you will receive an email. We expect that you will resolve the issue or communicate with the farm immediately.

Because of our no order cancellation policy, we will send your order regardless, and you are responsible for paying regardless.

If you do not resolve the issue, your account will be deactivated and/or your subscription will be canceled until the issue is resolved.

Questions

You may have additional questions that can be answered in our Privacy Policy. If you have any questions regarding our Ordering Policies, please send us a note by using the form on our Contact page.