Introducing Sara, the new and awesome customer service team member!

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July 30, 2021

The Miller’s team is growing, and it’s quite exciting. For the past 4.5 years, it has been me and me alone answering customer service emails.

Alas, the time has come to add some new spirit to the team. This week, I am proud to announce that Sara is joining the customer service team!

Don’t worry. I’m not going anywhere. But, I’m, so very happy to have a co-worker to help carry the load and provide you with the best service possible.

On to the details...

Sara has a passion for the environment and the art of growing, cooking, and eating real food. She is a maker and a creator with a BFA in Visual Arts from Rutgers University. Creative thinking is her specialty.

Sara has two kids, who she homeschools. She is a lead guide and co-founder of a Forest School, where she teaches kids about nature and environmental stewardship.

She also enjoys hiking, gardening, baking, organizing fundraisers, and restorative projects to clean up local lakes and waterways.

Sara loves working with small farmers because it brings a positive and effective change to our environment. It’s not just a job… it's a purpose.

She is motivated and inspired by connecting the community with small farms, creating positive environmental impact, eating real whole food, fostering a love of nature, and lifelong learning.

I am confident that you are in good hands with Sara. Of course, there may be some bumps along the road. But, as we do at Miller’s, we are always looking to improve what we do.

If you’d like to send Sara a welcome message, that would be so sweet of you. You can reply below or send us a note.

PS: We have another job opportunity on the farm in Quarryville, PA. You can check out the job posting here.

Opinion

Ugh greenwashed labels. What does it take to get ___ on a label anyway?

Not a fan of the confusing, greenwashed labels in store? Yea, me too! And it's especially real for me, because I'm responsible for getting our labels approved with the "powers that be". Here's a little story with a big inside scoop... I made new labels for our bone broth a little while ago. It didn't go as smoothly as planned. Why? I put the little icons about our farming practices on them. They look like this: Yup, despite being 100% accurate and true, they were denied!! We're not allowed to put those statements on our food labels. So, I asked the USDA guy, "What would it take to get those claims on the labels, anyway?" The answer was kinda shocking. First off, there's some guidance on wording. Silly technicalities in my opinion. For example, you can't use the term "No Spray" but you can say "Produced without the use of synthetic pesticides." Or another example is that you can't say "No Routine Antibiotics or Vaccines" but you can say "Raised without routine use of antibiotics or vaccines." Second, the processor needs to update their documents to provide traceability. In other words, they need to document how they make sure the bones for our bone broth don't get mixed up with bones from other farms. I mean, this is pretty simple, especially with small batch foods like ours. But the documentation needs to be meticulous. Drafting it in government-approved language can be time consuming and/or costly. And lastly, once you get the wording and process right, you need proof. This was the real shocker for me: Want to know what proof would suffice for all the claims above? A 2-3 sentence affidavit (AKA a super short letter) signed by all farmers that supply us. That's it!? This lead me to a bunch of questions: What if a company submits a letter from one farmer but actually has other farmers that supply them, too? What if a company changes farmers? Will they submit new letters?What if a company's farmers change their practices in the future? Will they immediately update their labels?Are the "powers that be" checking on this? Is anyone checking on this?Is this why most farms and food facilities don't allow outside people coming in? It seems to me that, if a business isn't doing what the label says, the only way to find out is via a whistleblower. And the only way to make them stop is to take them to court. You know, like what's happening with Vital Farms and their pasture raised egg claim right now. It seems to me that, all that good natural stuff on labels - grass fed, pasture raised, antibiotic free, etc - doesn't mean it's true. Certifications are a little better, but the same kinda thing can be said about those, too. This is why, at Miller's, we choose to NOT sell in stores. No wholesale for us. In fact, we don't even have an on farm store. We only sell directly to our customers via our website. And, we choose to only get certified for what's required. This way, we can make our own natural standards. And, we can provide you will all the info and proof you need. Descriptions, photos, blog posts, test results, and more. So, what do you think? Should we do the affidavit thing to get claims on our bone broth labels? What proof do you need to feel confident in your food choices? I'd love to hear from you. Comment below (no account required - just start typing) or contact us 😊

Should I choose animal rennet or vegetable rennet in my natural cheese?

Let’s take a look at what rennet is and why it’s used in cheesemaking, compare the different types of animal and vegetable rennets, check out the labeling requirements for rennet, and consider the potential health consequences. Keeping all this in mind, Miller’s Bio Farm aims to produce the most nutrient-dense, natural, A2/A2 cheese we can and gives you all the info you need to make the choice that’s best for your body!

Is yolk color is no longer a great indicator of the egg's nutrition?

It used to be true that, if your egg yolks were darker in color, then the better the egg's nutrition. Conscious consumers of the past would look for that deep orange yolk and stray away from lighter yellow yolks. It's sad, but this simply isn't the case anymore. Here's why you can't trust cheap store-bought eggs with orange yolks and need to know your farmer instead.

Introducing Sara, the new and awesome customer service team member!

More from the blog

Ugh greenwashed labels. What does it take to get ___ on a label anyway?

Should I choose animal rennet or vegetable rennet in my natural cheese?

Is yolk color is no longer a great indicator of the egg's nutrition?

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Miller's Bio Farm, 523 Valley Road, Quarryville, PA 17566